Refund/Return Policy
At The Devotion Brand, we strive to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, our return policy is designed to make the process as seamless as possible.
Eligibility for Returns:
- Condition: Items must be returned unworn, unwashed, and in their original condition with all tags attached.
- Timeframe: Returns must be initiated within 14 days from the date of purchase.
Return Process:
- Initiate Return: Contact our customer service team on the website to initiate a return. Please provide your order number and reason for the return.
- Approval: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us.
- Shipping: Pack the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.
- Inspection: Upon receipt, we will inspect the item to ensure it meets our return criteria.
- Refund/Exchange: If approved, we will process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method.
Return Shipping Costs:
- The customer is responsible for return shipping costs, except in cases where the item was damaged or incorrect due to our error.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund and cover the return shipping costs.
Exchanges:
- If you wish to exchange an item for a different size or color, please contact us to check availability. Once your return is received and inspected, we will process the exchange.
Contact Information: For any questions or concerns regarding returns, please reach out to our customer service team.
Thank you for shopping with The Devotion Brand. We appreciate your business and are committed to ensuring your satisfaction.
Best regards, The Devotion Brand Customer Service Team